From tomorrow icons.com will be using the services of FedEx to dispatch the vast majority of all our framed and unframed orders. We feel that its vitally important that our products arrive in the best condition and promptly and that FedEx are globally recognised experts at doing this. FedEx also provide a tracking service so customers know where their order is in the deliver process.
Unframed items - UK
In the UK all orders sent to England and Wales are sent by Fedex. We aim to dispatch all orders within two working days so you should receive your order within three working days of placing them. You will be emailed a Fedex tracking number so you can track your order and speak to Fedex about delivery if necessary. Please give us a daytime address as all orders have to be signed for. Fedex can deliver on a Saturday but there are extra charges involved.
All unframed orders for Scotland, Northern Ireland and non-Mainland UK islands are sent by Royal Mail Signed For service in order to keep the costs down. These are dispatched within two working days and need to be signed for too. If you would like your order sent by Fedex we can arrange it but there will be extra charges.
Framed items - UK
All our framed products are sent by Fedex to all parts of the UK. The framed products take between 7-10 working days to create. Once dispatched they will arrive the next working day.
Unframed and framed items - International
All our international orders for framed and unframed products are sent by Fedex.
Again, unframed items are sent from icons.com within 2 days of the order being placed. All framed items take between 7 -10 working days to create, once dispatched the times below apply. Once dispatched the order will take the following times to get to you
Ireland - next working day by 10am
Benelux - next working day by 10am
Mainland Europe - next working day by 10am
Non-EU Europe - next working day by the end of the business day
Eastern Europe - next working day by the end of the business day
The Balkans - next working day by the end of the business day
USA and Canada - next working day by 10.30am (to the vast majority of ZIP codes)
The Carribean, Central and South America - within 1-2 working days
The Middle East - within 2 working days
Africa - within 2-4 working day
China - within 2-4 working days
Australasia - within 2-4 working days
For all international order you will be emailed a Fedex tracking code and contact details for Fedex if you need to speak to someone about your order.
Please get in touch with us on +44 (0) 20 7446 8888 or icons.com if your order is especially urgent and needed by a particular date or you think it is taking too long to arrive.
A signature will be required on receipt of your order, so please ensure that someone is available at the delivery address when placing your order.
We are able to deliver items to addresses other than the billing/card holder address. Please choose this option when making your order. If you would like your order to be delivered on a specified day, please just give us a call or email us and we'll do our best to arrange it for you.
US customers will not have to pay an additional sales taxes or charges after purchasing our products.
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